Welcome to Gun California!

Customer Service

SHIPPING & DELIVERY
- Shipping services:  We utilize UPS (United Parcel Service) as our carrier. Shipping charges are calculated based on package weight, shipping method, and shipping address
- Dropshipping: Some products maybe drop-shipped directly from the manufacturer.
- Lead time: Due to demand and production schedule, some products may have lead time. Currently, ARAK-21 upper is on a 5 week lead time, AR-15 and ARAK-21R barrels are on a 1 week lead time
RETURNS & REPLACEMENTS
We want you to be completely satisfied with your purchase.  If for any reason you are not happy, you might return the product as new, unused condition with a copy of your invoice and we will offer you a replacement, exchange or refund for purchase price minus shipping fees and restocking fee.

Requirements for Returns:
- Merchandise must be in new condition with original packaging
- Merchandise must be return shipped in a protective box with proper and sufficient packing material
- Otherwise we will deduct the shipping cost from your refund
- Refund issued in the same form of payment used for purchase
- The customer will receive a refund within 10 business days of our receiving your return.
- No return will be granted for product that is modified in any way
- No returns for credit after 30 days from invoice date
- There will be a 15% restocking fee on all returns

Void of Warranty: Altering or modifying firearms parts is dangerous and will void the warranty. Faxon Firearms products are manufactured to perform properly with original parts as designed.  Faxon Firearms uppers are designed to fit any mil-spec lower that has not been modified.

Customer Discretion: It is your responsibility to make sure any parts you buy are made for our uppers and barrels, are installed properly by a certified firearm technician or a gunsmith, and that neither the original or replacement parts are altered or changed

WARNING: PUTTING ONE OF FAXON FIREARMS ARAK UPPERS ON A LOWER RECEIVER THAT HAS BEEN MODIFIED FROM THE ORGINAL MANUFACTURER'S SPECIFICATIONS CAN RESULT IN DAMAGE TO THE WEAPON; SERIOUS INJURY, OR DEATH TO YOU AND OTHERS THROUGH MALFUNCTION.

Ordering
Orders can be placed online at http://www.guncalifornia.com
Payment, Pricing & Promotions
We accept credit cards (Visa, Master Card, Discover) and Check/ Money Orders.  
Viewing Orders
Registered users can view order history when logged in to their account
Updating Account Information
Registered users can update account information when logged in to their account

Sales@GunCalifornia.com | 800-221-6816 | 3277 S. White Rd #315, San Jose, CA 95148

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